Call Center Solution

Call Center Solutions

Take more customer calls with fewer agents.
Run your call center in the cloud today.

3cx-dubai-uae

What is a Hosted Call Center?

Hosted call center phone systems are designed to handle higher call volumes than a typical inbound call center. A hosted call center solution is vastly different compared to a PBX phone service

 

Hosted call centers use VoIP and is run entirely over the internet. You can automate multichannel customer support and self-service options with a VoIP call center system.

Hosted Call Center Features To Match
Your Business Needs

Interactive Voice
Response (IVR)

Send incoming calls to the right call center agents. Set up your IVR any way you want.

k6

Virtual
Phone Numbers

Get local and toll-free numbers or use your existing phone numbers.

k3

Call
Recording

Record, pause, and listen to customer interactions any time.

k7

Call
Routing

Manage customer interactions like a pro. Don’t let your customers repeat requests.

k4

Automatic Call
Distribution (ACD)

Distribute calls based on business hours, technical support level, IVR options, and more.

k5

Dashboards &
Reporting

Get access to advanced features & reports to measure your VoIP call center efficiency.